The proper management of technical issues that may arise after delivery is of great importance for the operational continuity of the vessel. For this reason, we provide support to ship owners and operators in warranty processes, after-sales technical follow-up, and on-site technical support.

In warranty processes, the preparation and technical substantiation of technical claims is an important step. In this context, support is provided for the preparation of warranty claims, the technical follow-up of such claims, and the root cause analysis of system or equipment failures. Through technical communication established with shipyards and equipment manufacturers, the follow-up of corrective actions is ensured.

In addition, support is provided through an on-site response approach for technical issues arising on operational vessels. Fault identification and resolution processes are carried out for machinery, electrical, and automation systems; where necessary, technical assessments are also performed for automation systems such as DEIF and Kongsberg, HVAC systems, hydraulic winch systems, and deck equipment. In cases requiring short-notice intervention, a rapid technical approach is adopted to support operational continuity.

Furthermore, the identification of critical spare parts, their technical verification, and support for their supply when needed are also considered within this scope. In this way, the warranty and technical support process contributes not only to fault resolution, but also to maintaining operational availability.

Scope of Services

  • Preparation and technical substantiation of warranty claims
  • Technical follow-up and management of warranty processes
  • Root cause analysis of system and equipment failures
  • Technical coordination with shipyards and equipment manufacturers
  • Follow-up of corrective actions and closure of warranty items
  • On-site technical support for operational vessels
  • Fault analysis of machinery, electrical, and automation systems
  • Identification of critical spare parts and support for their supply

Our Approach

We consider the warranty and after-sales support process as a separate area of technical responsibility that begins after delivery. For this reason, we place importance on managing these processes with an approach that is transparent, technically well-grounded, and focused on operational continuity.